VFS Work Order Pre-Authorization Failing

VFS work order Pre-Authorization getting failed when the equipment was originally sold as internal asset and now as customer owned equipment

Prerequisite

1. Create a part BallBearing. Receive few assets for the part.

2. Create another part Sparkplug. Receive few assets for the part.

Suggested Workflow

1. Create a Rental order and add the BallBearing created above to the Order. Fill and Ship the part.

2. Create a Work Order and add the Sparkplug created above to the Order.

3. Go to Equipment Tab In the AssetID field, click on import, Search the asset which is sold in the rental order.

4. Tag the ‘sold Asset’.  Now convert the Work Order from Estimate to Schedule.

5. Procced for Pre-Auth and Enter the Pre-Auth amount.

6. Click on the ‘Request’ button

The following error message would be displayed. (Before the issue was fixed).

The text shown in the above error message is:

“Customer owned equipment must be assigned for work orders using Volvo Financial Services (VFS). To fix this, assign customer owned equipment to this order, change this to a parts order, or use a non-VFS customer account.”

Result:

Now that the issue is resolved, the above error message is no-longer displayed. Upon request for Pre-Auth the process gets executed successfully.